Securing a property

Booking fee $750( includes $450 registration & $300 security deposit) + prepayment in instalments, and payment in full prior to arrival, or optional prepayment to include larger prepayment which includes the first month of housing and smaller monthly instalments for the balance of season.

Once booking forms are issued and payments are received you will have secured housing, and the tenancy will be issued to sign.

Pricing is per person, based on a shared room, double occupancy (or limited triple rooms if requested). We can find a suitable roommate if you are booking on your own, couples or friends travelling together require both payments to finalize the room.

Single occupancy rooms are limited.  Properties are secured on a first come first served basis.

If you are unable to move into the property for any reason, the Booking fee (registration fee & security deposit) is non-refundable and considered a withdrawal fee to cover the costs of finding new and appropriate tenants for the duration of the lease. However, the security deposit will be refunded if a new tenant is found to assume your lease in time.

Coordinating roommates & shared housing

We use accommodation questionnaires to assist us in putting like minded people together to ensure your season, and chalet is a comfortable home for the season.

Utilities, Wifi & TV

Rent is inclusive of water, sewage, electricity, gas, wifi, local property and business taxes as applicable. 

Living in a cold climate and mountain town we expect tenants to be considerate of high costs of our utilities. Although the heat will be set at a comfortable temperature, in winter expect to wear a warm layer and not be lounging in shorts and t-shirts. Air conditioning is usually not required in our mountain town, nor available in any houses. 

Properties have wireless broadband internet access suitable for email, web browsing, & streaming for tv. Downloading of illegal content can jeopardize internet availability and usage.  

Houses have TV's with Apple/similar device for wireless streaming. Cable TV is not provided.

Coin operated laundry is either onsite or shared with the other flat in your house.

Viewing properties

Many clients book from out of town/ or the country prior to arrive for the season. For those of already in Banff, please note viewings, if required are by appointment and arranged to give regard to existing tenants to ensure disruption is kept to a minimum. 24 hours notice must be given to existing tenants when booking a viewing unless we are already pre-booked to view the property with other groups. The majority of our viewings during the busy periods are carried out as block viewings. Our seasonal tenancies vary from 4 months in the summer to 6, 7 or 8 month winter lets.

We strive to ensure that all properties are handed over in a clean/tidy condition at the start of tenancy. Note that in some cases previous tenants may only have only just vacated, and therefore tenants moving in at the beginning of tenancy may have cleaning and necessary maintenance being carried out around them. Please notify us immediately if the flat is not in a clean condition as we would be unable to address this issue after you have moved in.

Bike store/parking permits

Bicycle lock up is available outside, bikes cannot be stored in your house.

National Park Permits are required for all vehicles, apply at the Visitor Centre on Banff Ave, free of charge (*With proof of employment, vehicle ownership, registration and or copy of your tenancy).

Banff is a small and compact town with good transportation to the resorts; most tenants do not have vehicles. If you will a vehicle, you are eligible for Town of Banff residential parking passes, free of charge to park in restricted downtown street parking. https://www.banff.ca/1185/Resident-Parking-Permits

Refuse / Garbage

We live in a National Park with wild animals on our doorsteps. Please ensure all rubbish is put into garbage bags, secured tightly and removed to the bear proof containers close to your house.

Bedrooms & bedding

Most tenants arrive from other parts of Canada or the world, with limited baggage.  Bedrooms are set up euro style mostly 2 single beds for friends, or that can join for a king for single/ couples occupancy. There are limited rooms with full size beds. A mattress cover,  duvet and duvet cover is provided. Please bring personal times; a fitted sheet (single, full size, or King) , towel, pillow, and pillowcase or purchase locally.   

Maintenance & Property Inspection

Monthly inspections are carried out to ensure general maintenance and the property is being looked after.  

Payment options

Payments can be set up in full prior to arrival or a prepayment, followed by monthly payments. This prepayment ensures clients are committed to the duration of the lease, so you have a home for the season and hopefully not housemates leaving part way through.

Door Locks

Bedrooms have individual locks and room keys, yet are not set up with safety security boxes.

Moving out

It is important that the flats are handed back at the end of the tenancy in a clean and undamaged state. A cleaning guideline is issued to ensure clarification on what needs to be cleaned and to what standard. Standard deduction for deep cleaning $50 per season. Damages reported prior to move out will help process refunds efficiently. If extra garbage removal, damages, repairs or cleaning be required we will require extra time to disperse payments.

Extra Cleaning fees $45/hour + GST
Garbage removal $60/ hour + GST

Properties with carpet will be steam cleaned as required, unless there are extra stains or damage, cleaning charges will be shared by all housemates (average $30 per person deduction).
 

Breaking or Ending a Tenancy

Our tenancy agreement is a fixed term tenancy, you are legally responsible to pay the agreed rent in full and on time until the end of the fixed period of the agreement.

Should you need to break or end a lease early, your options are to continue with the tenancy or find a suitable replacement tenant to assume your lease. If a new tenant is found to assume your agreement, the landlord may release you from your responsibilities, as long as all  payments are paid in full, and transfer is complete.

If you or the landlord find a replacement tenant, your liability is limited to the reasonable expenses incurred by your landlord plus of course the fees in full until the date when new tenant moves in. The charge to break a tenancy is $200 if you find a suitable replacement tenant, if the landlord is required to find a replacement, your security deposit will be used to cover your rent. Cancellation of tenancy or sublets will not be approved for the final month of tenancy.

Early departure: If you choose to vacate the property early (ie for travel reasons) in your final month of tenancy, you may notify the landlord to coordinate a mutually convenient early check out inspection.  The fee for an early check out is $50.  If the landlord is not satisfied with the condition of the property at Inspection, the landlord may charge the standard additional cleaning fee. Once the Damage deposits has been refunded the tenant relinquishes their rights to the property and any damages caused thereafter.

House Parties are not permitted

House parties are not permitted. All properties are in residential neighbourhoods, and not appropriate for hosting more than the same number of occupants as guests.  Fines can be levied by the Town of Banff, and by management for after hour complaints requiring management to come to the property.

Our chalets are smoke free

Smoking/vaping is not permitted in any of the properties.  Under Canadian Laws you can be fined $500 for smoking inside.